Politique de remboursement

Globeforge B.V. – Return & Refund Policy

At Globeforge B.V., customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receiving your order. Please review our policy guidelines below to ensure a smooth return process.

Return Conditions

  • Return Window: You have 30 days from the delivery date to initiate a return. We utilize strategic fulfillment partners across the EU, UK, and USA to ensure efficient global delivery and localized return processing.

  • Item Condition: Returned items must be received in their original, unused, and unaltered condition. Items showing signs of wear, usage, or customer-induced damage will not be eligible for a refund.

  • Return Shipping Costs: Return shipping costs are the responsibility of the customer. As we strive to maintain competitive pricing across our catalog, we do not provide pre-paid return labels.

How to Submit a Return

  1. Package your item securely and ship it to your regional return center (listed below).

  2. After shipping your return, please use our [Return Submission Form] to upload a clear photo of the shipping label.

  3. Ensure your submission includes your Order Number, the list of items returned, and the reason for the return.

Return Locations

To expedite your refund, please send your return to the facility corresponding to your geographic region:

Region Return Address
European Union & International

RETURNS – Globeforge B.V.


Max Planckstraat 4


6716 BE Ede


Netherlands
United Kingdom

RETURNS – Globeforge B.V.


1 Sandpitt Cottage


Worcester WR2 6LR


United Kingdom
United States

RETURNS – Globeforge B.V.


7840 Tyler Blvd


Unit 6202


Mentor OH 44060


United States


Policy Exceptions & Non-Returnable Items

Certain types of items cannot be returned under this policy. These include:

  • Custom-made or personalized items

  • Perishable goods (such as food, flowers, or plants)

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

Unsure if your item qualifies? Please contact our support team before shipping your package.

Exchanges & Special Provisions

Exchanges

The most efficient way to exchange an item is to return the original product following the steps above. Once your return is accepted, you can place a new order for the replacement item.

EU 14-Day Cooling-Off Period

For orders shipped to the European Union, customers hold a statutory right to cancel or return their order within 14 days of delivery for any reason. The item must remain in its original condition (unworn/unused, with tags intact, and in original packaging) alongside proof of purchase.

Refunds

Upon receiving and inspecting your returned item, we will notify you regarding the approval status of your refund.

  • Approved Refunds: Credit will automatically be applied to your original payment method within 10 business days. Please note that your financial institution may require additional processing time to post the transaction.

  • Shipping Fees: Original shipping fees are non-refundable, except where mandatory under applicable local consumer laws (e.g., EU/UK statutory 14-day withdrawal rights).

If more than 15 business days have passed since your return was approved and you have not received your funds, please contact our financial department.

Thank you for partnering with Globeforge B.V.

Last updated: July 2026